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Enterprise Resource Planning
Hardware & Networking
Healthcare
Hospitality Industry
Human Resources
Language & Communication
Legal
Lotus

Management
Microsoft Office Software
Operating Systems & Internet Browsers
Primary Work Skills
Retail
Sales & Marketing
Typing & Data Entry

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Abilities & Aptitudes

− Attention to Detail
- Word Analysis
- Word Order
- Finding Errors
- Analogies
- Logical Sequence of Words
- Pictures
- Word Meaning
- Main Idea
- E-mail and Letter Etiquette
- Homonyms
- Fill in the Gap
- Short Passages
− E-mail Etiquette
- Forwarding E-mail
- E-mail Security
- E-mail in the Office
- Content and Formatting
- When to Avoid E-mail
- Salutations and Sign Offs
- E-mail Tone and Etiquette
- How to Address E-mails
- E-mail Functions, Terms, and Tactics
− Logical Thinking
- Logical Puzzles
- Verbal Analysis
- Anagrams
- Matching Definitions
- Analogies
- Series Completion
- Visual Logic
- Word Problems
- Math
- Inductive Logic
- Deductive Logic
− Office Filing
- Geographic Filing
- Subject Filing
- Numeric Filing
- Alphabetic Filing
- Cross-Referencing
- Alphabetic Indexing Procedures
- Basic Records Management Concepts
− Technical Writing Skills
- Visual Elements
- Steps in Creating Technical Documents
- The Style of Technical Documents
- Basics of Technical Documents
- Types of Technical Documents
- Structure of Technical Documents
- Reviewing Work

− Attention to Detail (AUS/NZ)
- Word Order
- Word Meaning
- Word Analysis
- Short Passages
- Pictures
- Main Idea
- Logical Sequence of Words
- Homonyms
- Finding Errors
- Fill in the Gap
- E-mail and Letter Etiquette
- Analogies
− Email Etiquette (AUS/NZ)
- When to Avoid Email
- Salutations and Sign Offs
- How to Address Emails
- Forwarding Email
- Email Tone and Etiquette
- Email Security
- Email in the Office
- Email Functions, Terms, and Tactics
- Content and Formatting
− Logical Thinking (AUS/NZ)
- Word Problems
- Visual Logic
- Verbal Analysis
- Series Completion
- Math
- Matching Definitions
- Logical Puzzles
- Inductive Logic
- Deductive Logic
- Analogies
- Anagrams
− Office Filing (AUS/NZ)
- Subject Filing
- Numeric Filing
- Geographic Filing
- Cross-Referencing
- Basic Records Management Concepts
- Alphabetic Indexing Procedures
- Alphabetic Filing
− Technical Writing Skills (AUS/NZ)
- Visual Elements
- Types of Technical Documents
- The Style of Technical Documents
- Structure of Technical Documents
- Steps in Creating Technical Documents
- Reviewing Work
- Basics of Technical Documents

Accounting & Financial

− Accounting and Bookkeeping Principles (US)
- Managing Inventory
- Working with the General Ledger
- Working with Accounts Receivable
- Working with Accounts Payable
- Accounting Fundamentals
- Working with Payroll
- Monitoring Sales
− Bank Teller Skills (AUS/NZ)
- Product Referral and Sales
- Money Handling
- Debits and Credits
- Customer Service
- Compliance
- Code of Ethics
- Banking Terms
− Debt Collection (AUS/NZ)
- Workout Options
- Third-Party Debt Collection Law
- Debt Collection Remedies
- Credit Policies and Forms
- Accounts Receivable
− Intuit QuickBooks Pro 2006
- Reports
- Managing Employees
- Banking
- Payments
- Receiving Money
- Invoices
- Budgets, Jobs & Estimates
- Working with Items / Inventory
- Managing Customers & Vendors
- Managing Accounts
- QuickBooks Fundamentals
− Intuit QuickBooks Pro 2010
- Customizing QuickBooks
- Integrating with Other Programs
- Security
- Financial Statements and End-of-Year Tasks
- Making Journal Entries
- Invoices and Credit Memos
- Managing Accounts
- Budgets, Jobs, and Estimates
- Payments and Payrolls
- Inventory
- Banking and Online Banking Services
- Lists
- Working with Reports
- Managing Files
- General Knowledge
− MS Dynamics AX 2009 - Financials
- Dimensions, Financial Statements, and Year-End Close
- Budgeting, Cash Flow, and Multiple Currencies
- Bank Management
- Fixed Assets
- Accounts Payable
- Accounts Receivable
- General Ledger and Sales Tax
− Peachtree Complete Accounting 2003
- Setting up a New Company
- Recording Quotes and Sales
- Working with Accounts Receivable
- Working with Accounts Payable
- Working with Payroll
- Working with Inventory
- Working with the Chart of Accounts
- Working with General Journal
- Setting up and Maintaining Customers
- Setting up and Maintaining Vendors
- Setting up and Maintaining Inventory
- Using Job Costing
- Working with Financial Statements
- Working with Memorized Transactions
- Working with Sales Taxes
- Reconciling Accounts
- Working with Fixed Assets
- Working with Time and Billing
- Working with Analysis Managers
- Working with Company Administration
- Working with the Environment
- Customizing Peachtree
− Peachtree Complete Accounting 2009
- New features in Peachtree
- Accounting Primer
- Working with Time and Billing
- Working with Memorized Transactions
- Working with the Chart of Accounts
- Working with Payroll
- Working with Analysis Managers
- Using Job Costing
- Setting up and Maintaining Vendors
- Setting up and Maintaining Inventory
- Setting up and Maintaining Customers
- Import/ Export
- Back up Strategies
- Setting up a New Company
- About Peachtree

− Bank Teller Skills
- Code of Ethics
- Money Handling
- Product Referral and Sales
- Customer Service
- Compliance
- Banking Terms
- Debits and Credits
− Debt Collection
- Debt Collection Remedies
- Workout Options
- Third-Party Debt Collection Law
- Credit Policies and Forms
- Accounts Receivable
− Intuit QuickBooks Pro 2004
- Vendors
- Workspace and Preferences
- Working with the General Ledger
- Working with Payroll
- Working with Journal Entries
- Working with Job Costing and Tracking
- Working with Invoices
- Working with Inventory
- Working with Financial Statements
- Working with Budgets
- Working with Bank Accounts
- Working with Accounts Receivables
- Working with Accounts Payable
- Using Time Tracking
- Using the Time Tracker
- Setting up the Lists
- Setting up a New Company
- New Company
- Integrating with MS Office
- Finding Reports
- Customizing Quickbooks
- Customers
- Bank Accounts
− Intuit QuickBooks Pro 2008
- Working with Items / Inventory
- Reports
- Payments
- Managing Accounts
- Invoices
- Banking
- Receiving Money
- QuickBooks Fundamentals
- Managing Employees
− Intuit QuickBooks Pro Plus 2011
- Banking and Online Services
- Making Journal Entries
- Working with Reports
- Payments and Payrolls
- Inventory and Lists
- Customers and Vendors
- Invoices and Credit Memos
- Managing Accounts and Files
- Integrating and Customizing QuickBooks
- General Knowledge and Security
− MYOB AccountRight Plus 19 (UK)
- Financial Statements and End-of-Period Procedures
- Managing Materials
- Customers and Sales Management
- Purchases and Vendors Management
- Money Management
- Using Tools
- General Settings
− Peachtree Complete Accounting 2005
- Working with Time and Billing
- Working with the Environment
- Working with the Chart of Accounts
- Working with Sales Taxes
- Working with Payroll
- Working with Memorized Transactions
- Working with Inventory
- Working with General Journal
- Working with Financial Statements
- Working with Company Administration
- Working with Analysis Managers
- Working with Accounts Receivable
- Working with Accounts Payable
- Using Job Costing
- Setting up and Maintaining Vendors
- Setting up and Maintaining Inventory
- Setting up and Maintaining Customers
- Setting up a New Company
- Recording Quotes and Sales
- Reconciling Accounts
- Customizing Peachtree
− Sage Simply Accounting Pro 2011 (US)
- Inventory and Services
- Banking
- Vendors and Purchases
- Customers and Sales
- General Ledger and Chart of Accounts
- Setting Up Sage Simply Accounting
- Employees and Payroll

Application & Web Development

− Active Server Pages .NET
- General & Configuration
- Session & Application
- Response & Request
- Caching and Optimization
- Security
- User Controls
- HTML server controls
- Web Controls
- Web Forms
- Deployment & compiling
- XML web services
- ADO.NET
- Validation controls
- Assemblies
- Programming & Design Architecture
− Active Server Pages 3.0
- Scripting Objects
- ASP Object Model
- Internet Information Server
- HTML Forms
- State Management
- Server Components
- ADO
- ASP and MTS/COM+
- ASP and XML
- VBScript
- Customize Toolbars Buttons
− ActiveX
- ASP
- Server-side Scripting
- Client-side Scripting
- Built-in Objects
- ADO
- DNS
- Optimization
- Error Handling
- Functions and Procedures
- Accessing Databases
- ASP Script
- The Scripting Object
- Data Handling
- Session Object
- Cookies
- ASP Component
− Adobe Dreamweaver CS3
- Workspace
- Creating pages with CSS
- Adding behaviors
- Other features
- Adding Flash content
- Working with images
- Creating pages with HTML
- Forms
- Tables
- Dreamweaver CS3 Environment
- Working with text
− Adobe Flash CS3 Professional - Windows
- Workspace
- Sounds and videos
- Texts and fonts
- ActionScript and Behaviors
- Flash Lite
- Animations
- Buttons
- Using symbols and instances
- Transforming objects
- Effects
- Flash CS3 Environment
- Frames and keyframes
- Working with Flash documents and projects
- Layers
- Scenes
- Drawing
− Adobe Flex 4.0
- Data Validation and Regular Expression
- Using and Creating Components
- Filters, Effects and Transitions
- AS3 in Flex
- Working with Remote Data
- Video and Sounds
- Skinning and Styles
- Data Types
- Events
- View States
− Ajax Programming
- Using DOM
- Web Services
- Basics about Ajax
- Using JavaScript
- Using JSON
- Using XML
- XMLHttpRequest
- Server-Side Technologies
− Borland Delphi
- IDE Desktop
- IDE Form Designer
- IDE Debugger
- Delphi Object-oriented Programming
- Object Pascal
- Application Framework
- VCL Theory & Organization
- VCL Form Components
- VCL Visual Components
- VCL Non-visual Components
- VCL Programming
- Database Components
- Borland Database Engine
- 2-tier Client/Server
- Active Data Objects
- N-tier Client/Server
- DLLs and Packages
- COM and OLE Components
- Automation and ActiveX Components
- Internet Components
− C #
- .NET Framework
- Language Fundamentals
- Classes and Objects
- Inheritance and Polymorphism
- Operator Overloading
- Structs
- Interfaces
- Arrays, Indexes and Collections
- Strings and Regular Expressions
- Handling Exceptions
- Delegates and Events
- Web Services
- Generic
- Data Types
- Expressions
- Namespaces and Assemblies
- XML
- Errors / Debug
- Conversions
- Exceptions
- Attributes
- Object Oriented Concepts
− C++
- Language Elements and Syntax
- Data Types
- Pointers, References, and Memory
- Functions and Operators
- Derivation and Inheritance
- Classes
- Operator Overloading
- Exceptions
- Templates
- Namespaces
- IO Streams
- The Standard Template Library
- Problem Solving with C++
- Arrays
− CGI
- Introduction to CGI with Perl
- Creating CGI Scripts
- Working with Environment Variables
- Working with Scalars
- Working with Arrays
- Working with Loops
- Using Subroutines
- Accesing and Analyzing Data
- File Handling with Perl
- Installing and Debugging CGI Applications
- CGI Input and Output
- The CGI Standards and Specifications
- Working with Variables
- Servers and the Web
− CORBA
- ORB Architecture
- C++ and CORBA
- Java and CORBA
- CORBA Application Architecture
- CORBA IDL
- Static CORBA
- Dynamic CORBA
- JDBC, JavaBeans, and CORBA
− HP WinRunner 9.2
- Running Tests
- Debugging Tests
- Basics
- Creating Tests
- GUI Map
- Programming with TSL
- Commands
- Basic Settings
− IBM CICS
- CICS command level programming
- Processing files in CICS
- Processing files in CICS- VSAM
- Basic Mapping Support (BMS)
- Processing Data Queues
- System environments and commands
- On-line programming concepts
− Java 2 Standard Edition 1.5
- Java Language
- OOP Elements
- Exceptions Handling
- Java Environment Features
- Threads
- Package java.lang
- Package java.util
- Package java.io
- JNI
- Swing
- Package java.nio
- XML Processing
- Generics
- Collections
- Varargs
- Autoboxing/Unboxing
− Java Enterprise Edition 6
- Security & Supporting Technologies
- Dependency Injection & Persistence
- Enterprise Beans
- Java EE6 Miscellaneous
- Web Tier & Services
− Java Frameworks: Hibernate 4
- Objects, Types & Association Mapping
- HQL-The Hibernate Query Language
- O/R Mapping
- Persistence and Inheritance
- Transaction and Concurrency
- Configuration and XML Mapping
− Java GUI
- Designing Table and Tree Components in Swing
- Swing Components for Interaction with User
- Text Components in JFC
- Handling of Events in Abstract Windowing Toolkit
- API for the Disabled
- API for Printing
- Pluggable Look And Feel
- Components for Choosing Colors and Files
- Two Dimensional Graphics in AWT
- Platform Independent Drag and Drop for JFC
- Using Classes and Methods for Displaying Images
- Layout Managers
- Creating Custom Components
- Misc
− Java Technologies: Hibernate, Spring, and Struts
- Hibernate
- Spring
- Struts
− JavaScript 1.8.5
- Methods
- Events and Event Handlers
- Variables and Operators
- Functions
- JavaScript Syntax
- Objects
- Numbers and Strings
- Arrays
− Macromedia Authorware
- Icons used in Authorware
- Authorware usage
- Drawing tools, Sounds, Motion and Video
- Interactions Basics
- Authorware Basics
- Designing Interactions
- About Interactions
- Packaging for CD-ROM and the Web
- Frameworks
- Variables
- Knowledge Objects
− Macromedia Dreamweaver 8
- Other Features
- HTML and Dreamweaver
- CSS
- Using Behaviors
- Working with Layers
- Using Dreamweaver Templates
- Adding Multimedia Elements
- Interactive Forms
- Using Frames
- Setting up Tables
- Images
- Establishing Web Links
- Working with Text
- Defining a Site
- The Dreamweaver Interface
- Dreamweaver 8 Basics
− Macromedia Flash Professional 8
- Behaviors and ActionScript
- Scenes
- Shape Transformations
- Frames and Keyframes
- Buttons
- Symbols and Instances
- Layers
- Working with Objects
- Sounds
- Texts
- Creating Motion
- Flash 8 Environment
- Drawing and Working with Color
- Workplace
- Flash Lite
− MS .NET Framework 2.0
- Managed and Unmanaged Applications Interoperability
- .NET Remoting
- .NET Framework SDK
- ASP.NET
- .NET Types and Generics
- .NET languages
- .NET Framework Review
− MS FrontPage 2000
- Views
- Tables
- Navigation Setup and Use
- Forms
- HTML Tags
- Working with Graphics
- Lists
- Frames
- HTML
- DHTML
- Style Sheets, Cascading Style Sheets and Page Templates
- Additional Components
- Basic Skills
- Formatting
- Publishing
- Using Hyperlinks
- Reporting
- Incorporating Databases
- HTML Codes
- DHTML Effects
− MS Sharepoint Server 2010 for General Use
- Records Management and Compliance
- Social Computing and Collaboration
- Site Management and Customization
- Search Features
- Documents and Content Management
- Business Intelligence
− MS Visual Basic 2010
- Functions and Procedures
- Fundamental Language Concepts
- Control Flow Statements
- Delegates and Events
- Managing Exceptions
- Classes and Objects Fundamentals
- Arrays, Structures and Interfaces
- Operators and Expressions
- Handling Data
− MS Visual C++
- Working with AppWizard
- Working with Text Editor
- Working with Resources
- Working with ClassWizard
- Working with Debugger
- Working with Gallery
- Working with ActiveX Control
- Working with MFC
- Working with ATL
- Working with Compiler
- Working with The Enviornment
- Working with The Tools
- Working with Application Event
- Working with The Control Toolbar
- Debugging Code
- Optimization
- Working with Graphic
- Setting up Project
- Working with Constuctor
- Working with Install Shield
- Working with OLE/COM
− MS Visual Interdev
- Fundamentals
- Projects
- InterDev Editor
- InterDev Tools
- Source Control
- Web Page Techniques
- Client-side/Sever-side Scripting
- Database Interaction
- Design Time Controls
- Data Bound Controls
- ASP Concepts
- Debugging
− MS Visual Studio 2005
- Build, Deployment, Debugging and Testing
- Environment Knowledge
- Automation
- Application Configuration Files
- Source Control
- Projects and Solutions
- Coding
- XML Comments
- Form Design
- My Namespace
- Security and Modeling
- Resources
− MS Visual Studio 2010 Professional
- Commands and Switches
- Windows Presentation Foundation
- Personalizing the Development Environment
- Deployment Features
- Building and Debugging
- Forms and Controls
- Working with Code and Resource Files
- Working with Solutions, Projects, and Files
− Perl 1.0
- Basics
- String Manipulation
- Using Lists, Arrays, and Hashes
- Numerical Data and Math
- Files and I/O
- Formatted Reports
- Subroutines
- Modules and OO Programming
- References, Typeglobs, and the Symbol Table
- Ties
- Debugging
- Database Interfacing
- CGI
- System Interaction
- Perl with ASP
- Perl with Apache
- Perl on Win32
- Perl on Unix
− PHP 5
- PHP OOP
- php.ini
- Language Reference
- String Functions
- Constants and Predefined Constants
- Predefined Variables
- HTTP functions
- MySQL Functions
- Arrays
- Sessions
− Quality Assurance
- Bugs
- Software Quality Assurance
- Quality Assurance for Web sites
- Basics
− Search Engine Optimization Fundamentals
- Search Engines
- Links
- SEO Strategy
- Content and Keywords
- Web Page Optimization
− Sybase Powerbuilder
- Database
- Microhelp
- Variables
- Functions
- Transaction Objects
- Controls and Windows
- The Data Window
- Distributed Processing and Application Partitioning
- Messaging Application
- The PowerSoft Open Library API
- SQL and Powerbuilder
- PowerScript
- Painters
- Animation, Sound and Multimedia
- Data Windows
- Graphs
- OOP
- Installation
- MDI
- Application
− Visual Basic.NET
- Assemblies
- Strings
- Arrays
- Inheritance and Polymorphism
- Variables
- Basic coding
- Forms
- Beginning VB.NET
- Conditional statements
- Classes and Objects
- Operators
- Iteration statements
- Troubleshooting
− Web Analytics
- Yahoo and Twitter Web Analytics and Facebook Insights
- Site Optimization and Key Performance Indicators
- Measuring Marketing Campaigns Online
- Key Concepts
- Google Analytics
− WebLogic Server 9.2
- Settings
- Development
- Security and Monitoring
- Administration Console
- Starting Servers
- Getting Started
− XML
- XML Basics
- Document Type Definitions
- eXtensible Style Language
- XML-based Languages and Syntax
- Applications of XML
- CSS
- XPath

− Active Server Pages .NET 2.0
- Data Controls
- Compiling and Deployment
- Web Services
- User Controls
- Events and Code
- Errors
- Themes
- Site Navigation
- Security
- List Controls
- Validation Controls
- Web Server Controls
- Master Pages
- General
− Active Server Pages.NET 3.5
- Config
- ASP Pipeline
- Framework Related
- ASP.NET Ajax
- Silverlight
- Page Life Cycle
- State Management
- Linq and related technologies
- General Knowledge
- Troubleshooting
- ADO.NET
− Adobe ColdFusion 8
- Variables, Expressions, Arrays, Structures
- Threads
- Persistent Data
- Forms
- Databases and SQL
- Environment
- Images
- Errors
- User-defined functions
- ColdFusion Elements
- Regular Expressions
- CFScript language
− Adobe Flash CS3 Professional - Macintosh
- Text and Fonts
- Publishing Flash Files
- Sound and Video
- Export Flash
- Effects
- Workspace
- Layers
- Animations
- Symbols, Graphic Objects, Instances, and Libraries
- Flash Documents and projects
- Drawing
- Frames and Keyframes
- Action Script 3.0
− Adobe Flash Professional CS5 - Windows
- Publishing and Exporting
- ActionScript
- Sound
- Filters and Blends
- Timelines and Animation
- Video
- Importing and Managing Documents
- Text, Symbols, Instances, and Libraries
- Creating and Editing
- Workspace
− Ajax Frameworks
- Basic
- Frameworks
- PHP Framework
- .NET Frameworks
- Java Frameworks
- JavaScript Frameworks
− Allaire ColdFusion 4.5
- Cold Fusion Studio
- Cold Fusion Template
- Cold Fusion Forms
- Validating Form Data and Crystal Reports
- Web Application Framework Variables and Cookies
- List, Arrays, and Structures
- CFML Tags
- Verity and Full Text Searching
- Drilldown, Frames, and Tables
- Databases and Data Sources
- SQL
- CF Functions
- CFML
− C
- Preprocessor
- Variables and Data Type
- Arrays and Strings
- Pointers and Memory
- Standard Libraries
- Functions
- Language and Element Syntax
- Data Structures
- Extend Program Control
− C# 4.0
- Errors and Exceptions Handling
- Arrays, Collections, and Iterators
- Classes, Structures, and Interfaces
- Statements, Expressions, and Operators
- Types and Variables
- Language Fundamentals
- Namespaces and Assemblies
- Delegates, Events, and Anonymous Functions
− Cascading Style Sheets 2.1
- Using Selectors
- Syntax and Data Types
- Personalize Colors and Background
- Page Layouts
- Customizing Links
- Formatting Images
- Text Styling
- Forms and User Interface
- Lists
- Formatting Tables
− CoBOL
- Commands
- File Control
- Program Structure
- Report Writing
- Storage
- Subroutines
− Extended JavaScript 3.0
- Coding Standards
- Packages
- Events and Messages
- Data Types and DOM
- Effects
- Dialogs
- Windows
- Layouts
- Grids
- Buttons, Menus, and Toolbars
- Forms
- General Knowledge
- Charts
- Date
− HTML 4.01
- General Structure
- Page Layout
- Style Sheets
- Scripts
- Frames
- Multimedia
- Image Preparation
- Advanced HTML
- Tables
- Links
- Lists
- Texts
− Java 2 Enterprise Edition 1.4
- EJB
- JavaMail
- JAXP and JAXB
- JCA
- JDBC
- JMS
- JSP
- Security
- Servlets
- Transactions
- JSF
− Java Enterprise Edition 5
- Transactions
- Java Message Service API
- Persistence
- Java EE 5 APIs
- JavaServer Faces Technology
- Unified Expression Language
- JavaServer Pages
- Servlets
- Getting Started
- Security
- Enterprise Beans
- Java API for XML Registries
- SOAP with Attachments API for Java
- Streaming API for XML
- JAXB
- JAX-WS
− Java Frameworks: Struts 2
- Interceptors
- OGNL
- Application Framework
- Architectural Goals
- CORE Components
− Java Frameworks: Spring 2.5
- Web Flow
- Spring AOP
- Dependency Injection
- Framework Environment
- Spring MVC (Model-View-Controller)
- Inversion of Control Container (IoC)
− Java Standard Edition 7
- User Interface
- Base Libraries
- Integration Libraries
- Virtual Machines
- Tools and Specifications
- Language Features
− JavaScript 1.4
- Basics of JavaScript
- JavaScript Syntax
- Object Model
- Data Types and Values
- Variables
- Expressions and Operators
- Statements
- Functions
- Objects, Properties, and Methods
- Arrays
- Regular Expressions
- Events and Event Handlers
- Forms
- JavaScript Security
- Miscellaneous Topics
− jQuery 1.6.2
- Ajax Features
- Animations and Effects
- Manipulating Content and Attributes
- Managing Events
- Using Selectors
- jQuery Fundamentals
− Macromedia Dreamweaver 4
- Basics
- Formatting Text
- Images
- Behaviors
- Creating Documents
- Tables
- Layers
- Links
- Timelines
- Object Palette
- Forms
- Object Panel
- Frames
- Actions
- Site Management
- Library and Templates
- Cascading Style Sheets
- Multimedia
− Macromedia Flash 4
- Interactivity
- Sound and Quicktime Video
- Compatibility with other Macromedia Products
- Text
- Communications and Forms
- Drawing Tools and Techniques
- Basics
- Symbols and Library
- Sound and Quick Time Video
- Text
- Animation
- Testing, Publishing, and HTML
- Layers
- Drawing Tools and Techniques
− MS .NET Framework 1.1
- Framework
- Configuration & Deployment
- C# Language
- Collections
- ADO.NET
- WinForms
- ASP.NET & WebForms
- XML & WebServices
− MS .NET Framework 3.5
- ADO.NET
- ASP.NET
- Windows Presentation Foundation (WPF)
- .NET Framework Programming
- Common Type System (CTS)
- Common Language Runtime (CLR)
- Base Class Libraries (BCL)
- CardSpace
- Windows Communication Foundation (WCF)
- WinForms
- Workflow
- Language-Integrated Query (LINQ)
− MS SharePoint 2007
- SharePoint Object Model
- WebParts and workflow development
- Document Workspaces, Libraries, Lists and Discussions
- Customizations, Templates, Layouts, Themes
- Security, Groups, User Management
- Monitoring and Deployment
- Network Infrastructure Configuration
- Administration
- InfoPath Integration
- Office Integration
− MS Visual Basic 2005
- Beginning VB 2005
- Web Forms
- Windows Forms
- Database Accessing and Programming
- Deploying Your Application
- Debugging and Error Handling
- Building Objects
- Data Structures
- Working with Images
− MS Visual Basic 6
- VB Development Environment
- VB Forms and Common Controls
- Variables, Constants and Operators
- Program Flow and Procedures
- Debugging and Error Handling
- Desktop Database Access
- VB Web IIS Application HTML Templates
- VB Web - DHTML Application / RDS
- Object Oriented Programming
- Creating ActiveX Controls
- COM / DCOM / MTS / COM+
- VB Web - HTML Forms / Dynamic Web Pages
- Menus and MDI
- DataEnvironment and DataView
- VBA / Office Automation
- Server Database Access
− MS Visual C++ 2010 Professional
- ActiveX Control
- C++/CLI
- Language and Libraries
- Win32 Programming
- Visual C++ IDE
- COM Programming
- .NET Framework
- MFC
- ATL
− MS Visual Source Safe
- Visual SourceSafe Administrator User Interface
- Visual SourceSafe Explorer User Interface
- Maintenance Tools
- Using the VSS Command Line
- Performing VSS Tasks
- Managing Your Team Using VSS
- VSS Conventions
− MS Visual Studio 2008 Professional
- Forms and Controls
- Editing Code and Resource Files
- Source Control
- Windows Presentation Foundation
- Web Applications
- Commands and Switches
- Customizing and Automating the Development Environment
- Windows-based Applications, Components, and Services
- Building, Debugging, and Testing
- Toolbox
- Managing Solutions, Projects, and Files
− OOP Concepts
- Basic OOP
- OOP with Objective-C
- OOP with Java
- OOP with JavaScript
- OOP with C#
- OOP with Perl
- OOP with C++
- OOP with Visual Basic
- OOP with PHP
− Perl 5 Version 14
- Debugging
- Variables
- Loops
- OOP
- Files, I/O
- Regular Expressions
- Conditionals
- Subroutines
- Modules
− Python 2.6
- Standard Libraries
- Exceptions
- Modules
- Functional Programming
- Classes
- Collection Types
- Functions
- Strings
- Control Statements
- General
− RubyOnRails 2.1
- Working with Databases
- Rails code
- Models
- MVC
- Ruby
- Environment
- Ajax and Rails
- Testing
- Helpers and Layouts
- The Action Controller
- Validating
− Software Testing
- Metrics
- Types of Testing
- Testing Vocabulary
- Testing Techniques
- Software Development and Testing Life Cycle
- Bugs
- Programming Stuff
- Testing Tools
- Misc
− Visual Basic Script
- Built-in Functions
- Operators
- Statements
- Variables and Constants
- Program Control
- Functions
- Procedures
- Error Handling
- Arrays
- Scripting Objects
− VRML
- Definitions
- Language Basics
- Structure
- Scene Graphs and Nodes
- Appearance, Materials and Textures
- Fields
- Effects
- Coordinate Systems
- Navigation
- Lighting
- Event Processing
- Time
- Scripting
- Live 3D
- JAVA
- Javascript
− Web Analytics (AUS/NZ)
- Yahoo and Twitter Web Analytics and Facebook Insights
- Site Optimization and Key Performance Indicators
- Measuring Marketing Campaigns Online
- Key Concepts
- Google Analytics
− XHTML 1.0
- Multimedia
- The Box Model
- Tag Use
- CSS
- Lists
- Tables
- Text Formatting
- Images
- Links
- Forms
- Backwards Compatibility
- Valid XHTML
- Basic XHTML Knowledge

Call Center

− Call Center
- Outbound Call Center
- Equipment and Technology
- Communication
- Listening
- Inbound Call Center
- Call Center Glossary
- Customers
- Professionalism
- Handling the Call
- Attitude on Phone
− Customer Service
- Customer Service Orientation
- Etiquette and Body Language
- Security Management
- Adaptability
- Listening Skills
- Problem Solving
- Communication Skills
- Teamwork and Collaboration
- Basic Technology Skills (Windows, Internet, E-mail etc.)
− Inbound Call Center Simulation
- Complaints and Requests
- Sales

− Call Centre (AUS/NZ)
- Professionalism
- Outbound Call Center
- Listening
- Inbound Call Centre
- Handling the Call
- Equipment and Technology
- Customers
- Communication
- Call Centre Glossary
- Attitude on Phone
− Customer Service (AUS/NZ)
- Teamwork and Collaboration
- Security Management
- Problem Solving
- Listening Skills
- Etiquette and Body Language
- Customer Service Orientation
- Communication Skills
- Basic Technology Skills (Windows, Internet, E-mail etc.)
- Adaptability
− Outbound Call Center Simulation
- Survey
- Fundraising
- Telemarketing
- Sales

Databases & Business Intelligence

− Crystal Reports 2008
- OLAP Reports
- Queries
- Running Totals
- Formatting
- Crystal Reports Environment
- Formulas and Functions
- Printing and Publishing Reports
- OLE
- Charting, Mapping
- Databases
- Subreports
- Sorting
- Cross-Tab Objects
- Record Selection
− MS Office 2000 - Access
- Tables and Queries
- Tables and Queries 2000
- Forms, Controls, Reports
- Forms, Controls, Reports 2000
- Access 2000 Data Projects
- Displaying Data on the Intranet / Internet
- Navigation, Security and Database
- Navigation, Security and Database 2000
- Variables, Constants and Operators
- Statements and Procedures
- Jet Databases and DAO
- Data access - Other Data Sources and ADO
- Programming Access Forms and Reports
- Error Handling
- Object - Oriented Programming
- Automation
- Programming Replication
- Programming Security
- Access SQL
- Access Development Environment
- Built-in Functions (2000)
− MS Office 2003 - Access SQL
- Troubleshoot
- Tables
- Strings
- Statements
- Security
- Replication
- Queries
- Project Functions
- Procedures
- Data Representation
- Aggregates
- Access Functions
− MS Office 2010 - Access
- Saving and Printing
- Database Administration
- Controls
- Filtering and Sorting
- Macros and VBA Code
- Reports
- Queries
- Forms
- Database
- Datasheet
- Tables
- Workspace
- Operators and Expressions
- External Data
− MS SQL Server 2000 - Administration
- Monitoring and Performance Tuning
- Maintenance
- DTS
- Running SQL Server
- Import and Export
- Automation
- General
- Installation
- DBCC
- Specifications
- System procedures
- SQL Server Errors
- System configuration
- Security and Integrity
- Internet
− MS SQL Server 2008- Programming
- OLAP
- Reporting Services
- CLR
- Relational Concepts
- Security
- XML
- DDL
- Query Optimisation
- Indexes
- DCL
- DML
- New SQL 2008 Programming Features
− MS Visual FoxPro 6
- Debugging Programs
- "SET" Statements
- Using Menus
- Accessing Windows API
- Data Types and Conversion Type Functions
- Using Arrays
- Manipulating Data with SQL
- Creating LAN Applications
- Working with VFP Standard Controls
- Working with VFP Forms and Formsets
- Object-Oriented Programming
- Creating Databases, Tables, Views, and Manipulating Them
- Using OLE
- Working with Tables and Views
- String Handling Functions
− MySQL 4
- Installing and Running
- Security
- MySQL Utilities
- MySQL Syntax
- Perl/DBI and MySQL
- C API
- JDBC API
- PHP API
− Oracle 10g Administration
- Managing Schema Objects
- PL/SQL
- Monitoring and Managing Memory
- Monitoring and Managing Storage
- Automatic Management
- Dealing with Database Corruption
- Diagnostic Sources
- Configuring and Using Recovery Manager
- Oracle Database Backups and Recovery
- Monitoring and Resolving Lock Conflicts
- Undo Management
- ProActive Maintenance
- Oracle Database Security and Net Services
- Storage Structure and Administering Users
- Installing Oracle Database 10g Software and Creating an Oracle Database
− Oracle Developer
- Form Creation
- Processes and Triggers
- Report Processing
- Graphic Data Presentation
- Access Policy
- Window Objects
- PL/SQL in Developer
- Application Distribution and Integration
- Error Tracking and Debugging
− Relational Databases
- General Database Design Principles and Terminology
- Data Modeling
- Project Lifecycle
- Data Integrity
- Data Structures
- SQL
- Database Maintenance
- Database Optimization
- Distributed Databases
- Object-oriented DBMS
- RAD/JAD Processes

− IBM DB2
- SQL
- Tables
- Accessing DB2 via a COBOL Program
- Utilities and Commands
- Terminology
- Performance
- IBM DB2 Related
− MS Office 2003 - Access
- Database Concepts
- Data Types
- Tables
- Queries
- Forms
- Reports
- Administration
- Security
- Data Projects
- MSDE
- Import & Export
- Macros and Other Features
- Data Projects
− MS Office 2007 - Access
- Data Collection
- Security and Privacy
- Saving and Printing
- Reports
- Queries
- Forms
- Filtering and Sorting
- Expressions
- Datasheets
- Database Basics & Design
- Controls
- Environment
− MS Office XP - Access
- Tables and Queries
- Forms, Controls, Reports
- Access Data Projects
- Displaying Access Data on the Intranet/Internet
- Navigation, Security and Database
- Variables, Constants and Operators
- Loops, Statements and Procedures
- Data access - Jet Databases and DAO
- Data access - Other Data Sources and ADO
- Programming Access Forms and Reports
- Error Handling and Debugging
- Object - Oriented Programming
- Automation
- Programming Replication
- Programming Security
- Access SQL
- Access Development Environment
- Built-in Functions
− MS SQL Server 2005
- Maintaining SQL Server 2005
- SQL Server Agent
- Replication
- T-SQL in SMS
- Microsoft SQL Server Management Studio
- Common Language Runtime
- Working with XML
- SQL Server Integration Services
- Reporting Services
- Analysis Services
- Stored Procedures
- SQLCMD
- SQL Server Configuration Manager
- Security
- Errors
− MS SQL Server 7
- Database Files and Databases
- Data Queries
- Installation
- Locking
- Modification of Data
- Performance Mornitoring and Configuration
- Programming Wth Transact-SQL
- Query Optimization
- SQL Server Architecture
- Stored Procedures, Triggers, Batches, Transactions
- Tables
- Transact-SQL Queries
- Cursors
− MS Visual FoxPro 9
- Reports
- Databases
- Queries
- Tables
- User Interface
- IntelliSense
- Objects
- Language Reference
- Classes
- Programs
- Forms
- Configuring an Application
- Projects
- Using Visual FoxPro
- Records
− MySQL 5.5
- Administering MySQL
- Stored Programs and Views
- SQL Statements
- Managing Databases
- Functions and Operators
- Data Types
- Language Structure
− Oracle Administration
- Data Modeling and Normalizing
- Creating an Oracle Database
- Starting Up and Shutting Down the Database
- Creating and Managing Database Users
- Creating Tablespaces and Storage Management
- Creating Tables and Other Objects
- Database Tuning for Optimal Performance
- Writing SQL and Optimizing SQL Statements
- Granting Privileges and Roles to Users
- Scripting Objects
- Backing Up and Recovering the Database
- Data Security and Integrity Methods
- Using the Oracle Data Dictionary
- PL/SQL and Procedures
− Oracle PL/SQL
- Oracle Supplied Packages
- Cursor
- DML and DDL SQL
- Procedure and Function
- Testing and Tuning
- Trigger
- PL/SQL Basics
- Security
- Built in Function
- SQL Plus
− Seagate Crystal Reports 8.5
- Report Exporting
- Sorting, Grouping and Totaling
- Crystal Reports and Visual Basic
- Data Presentation
- Installing and Upgrading
- Using Formulas in Reports
- Using OLE
- Report Formatting
- SQL in Crystal Reports

Desktop Publishing Software

− Adobe Acrobat 9.0
- Security
- Printing
- Combining content in PDFs
- Saving and exporting PDFs
- Searching and indexing
- Multimedia and 3D models
- Collaboration
- Editing PDFs
- Creating PDFs
- Workspace
- Forms
− Adobe Fireworks CS3 - Windows
- Using Styles, Symbols, and URLs
- Fireworks Environment
- Slices, Rollovers, and Hotspots
- Pages, Layers, Masking, and Blending
- Selecting and Transforming Objects
- Using Live Filters
- Applying Color, Strokes, and Fills
- Creating Slideshows
- Creating Animation
- Working with Vector Objects
- Working with Bitmaps
- Working with Text
- Automating Repetitive Tasks
− Adobe Illustrator 4.0
- Working with Pages
- Toolbar
- Toolbox
- Page Setup
- Drawing
- Text
- Fonts
- Imports/Exports
- Working with Files
- Printing
- Color
- Palettes
- Web Graphics
- Page Views
- Defaults
- Graphics Control
- PDF Files
- Linked Files
- Separations
- Printers Marks
- Trap/Choke/Overprint
- Printer's Specifications
− Adobe Illustrator CS3
- Painting
- Effects
- Workspace
- Colors
- Adobe Illustrator CS3 Environment
- Reshaping
- Layers
- Drawing
- Selecting
- Text
− Adobe InDesign CS2 - Windows
- Printing & Separations
- Color
- Frames and Objects
- Graphics
- Drawing
- Books
- Tables
- Typography
- Styles
- Text
- Layout
- Work Area
− Adobe PageMaker 4.0
- Page Setup
- Toolbar
- Placing Text/Graphic
- Text
- Working With Files
- Drawings
- Printing
- Color
- Link Text
- Styles
- Master Page
- Default Setting
- Import/Export
- Templates
- Graphic Control
- Table
- Typography
- PDF Files
- Link Files
- Book/Printer's Spreads
- Printer Specification
- Separation
- PostScript
- TOC/Index
− Adobe Photoshop 5.5 - Macintosh
- Work Area
- Images
- Color
- Tools and Commands
- Print
- Color
- Images
- Tools
− Adobe Photoshop CS2 - Windows
- Filters
- Channels and Spot Colors
- Painting
- Printing
- Work Area
- Layers
- Transforming and Retouching
- Selecting
- Color and Tonal Adjustments
- Automating Tasks
- Type
- Color
− Adobe Photoshop CS3 - Windows
- Automating Tasks
- Web Graphics
- Printing
- Saving and Exporting Images
- Type
- Filters
- Drawing
- Painting
- Layers
- Selecting
- Retouching and Transforming
- Making color and tonal adjustments
- Color
- Workspace
− Adobe PhotoShop CS5 Extended - Windows
- Automating Tasks
- Saving and Printing
- Filters
- Drawing and Painting
- Video and Animation
- Images
- Color
- Selecting and Masking
- 3D
- Workspace
− MS Office 2007 - Visio
- Layers
- Working with Text
- Printing
- Stencils
- Working with Pages
- Templates
- Toolbars
- Shapes
- Diagrams
- ShapeSheet
- Precisely Working
- Environment
− MS Office Publisher 2007 (AUS/NZ)
- Text
- Publishing Workflow
- Publishing Documents
- MSP Basics
- MS Publisher Help
- MS Publisher Environment
- Layout
- Graphics
- Colour
- Automation
− QuarkXPress 4.0 - Windows
- Creating and changing documents
- Working with documents
- Printing
- Working with picture
- Working with text
- Defaults
- Tools
- Shortcuts

− Adobe Acrobat Pro 10
- Creating and Viewing PDFs
- Combining and Splitting PDFs
- Editing and Enhancing PDFs
- Multimedia Content
- Searching and Indexing
- Working with Comments
- Printing
- Forms
- Securing PDFs
- Saving and Exporting
− Adobe FrameMaker 8
- FrameMaker Basics
- Filter by Attribute
- Books
- Tables of Contents and Indexes
- Page Layout and Templates
- Color
- Graphics and Anchored Frames
- Conditional Text
- Variables and Equations
- Cross-references and Footnotes
- FrameMaker Tables
- Revision Management
- Importing, Linking, and Exporting
− Adobe Illustrator CS2 - Windows
- Graphs
- Automating Tasks
- Printing
- Special Effects
- Type
- Importing, Exporting, Saving
- Reshaping Objects
- Arranging Objects
- Painting
- Color
- Drawing
- Work Area
− Adobe Illustrator CS5 - Windows
- Printing
- Importing, Exporting And Saving
- Automating Tasks
- Special Effects
- Web Graphics
- Typing And Graphs
- Selecting And Reshaping Objects
- Drawing And Painting
- Color
- Workspace
− Adobe InDesign CS3 - Windows
- Frames and Objects
- Drawing
- Layout
- Tables
- Color
- Text
- Styles
- Workspace
- Graphics
- Printing & Separations
- Typography
- Books
− Adobe PageMaker 7.0 - Windows
- Printing
- Graphics and Text Objects
- Text Formatting and Word Processing
- Composition and Typography
- Work Area
- Constructing a Publication
- Indexes, Contents, and Pagination
- Defining, Applying, and Trapping Color
- Importing, Linking, and Exporting
− Adobe Photoshop 5.5 - Windows
- Work Area
- Images
- Color
- Tools and commands
- Print
- Color
- Image
- Tools
− Adobe PhotoShop CS3 - Macintosh
- Retouching and Transforming
- Color
- Drawing
- Painting
- Opening and Importing Images
- Web Graphics
- Technical Imaging
- Automating with Actions
- Printing
- Type
- Selecting
- Layers
- Filters
- Workspace
- Video and Animation
- Keyboard
− Adobe Photoshop CS3 - Windows (AUS/NZ)
- Workspace
- Web Graphics
- Type
- Selecting
- Saving and Exporting Images
- Retouching and Transforming
- Printing
- Painting
- Making colour and tonal adjustments
- Layers
- Filters
- Drawing
- Colour
- Automating Tasks
− Corel WordPerfect 8.0
- Creating a New Document
- Editing a Document
- Working with Columns
- Working with Tables
- Working with Databases and Address Books
- Outlines
- Importing/Linking Spreadsheets
- Mail Merge
- Printing
- Macros
- Writing Tools
- Graphics
- Reference
- Hyperlinks
- Internet Publishing
− MS Office Publisher 2007
- Publishing Documents
- Automation
- Color
- Layout
- Graphics
- Text
- MSP Basics
- MS Publisher Environment
- MS Publisher Help
- Publishing Workflow
− QuarkXpress 4.0 - Macintosh
- Creating and changing documents
- Working with documents
- Printing
- Working with picture
- Working with text
- Defaults
- Tools
- Shortcuts

Electronics

− Basic Electronics
- Power Supply
- Types of Circuits
- Semiconductor Devices
- Passive Elements
- General Knowledge
- Electronics Application
- Oscillators and Amplifiers
− Telecommunications
- Telecommunications Application
- Transmission Technologies
- Multiple Access
- Data Communications
- Transmission Media
- Telecommunications Fundamentals

− Basic Electronics (AUS/NZ)
- Types of Circuits
- Semiconductor Devices
- Power Supply
- Passive Elements
- Oscillators and Amplifiers
- General Knowledge
- Electronics Application
− Telecommunications (AUS/NZ)
- Transmission Technologies
- Transmission Media
- Telecommunications Fundamentals
- Telecommunications Application
- Multiple Access
- Data Communications

Engineering, Industrial & Design

− AutoCAD 2010 for General Use
- Creating and Modifying Objects
- Printing and Plotting
- 3D Drawings
- Layers, Colors, and Lines
- Working with Annotations
- Working with Blocks and Attributes
- Managing Drawings
- Creating, Saving, and Viewing Drawings
- Setting Up the Environment

− AutoCAD 2010 for General Use (AUS/NZ)
- Working with Blocks and Attributes
- Working with Annotations
- Setting Up the Environment
- Printing and Plotting
- Managing Drawings
- Layers, Colours, and Lines
- Creating, Saving, and Viewing Drawings
- Creating and Modifying Objects
- 3D Drawings

Enterprise Resource Planning

− SAP R3 Basis
- Administering the ABAP/4 Development Environment
- Architecture
- Miscellaneous
- Oracle Integration Knowledge
- Troubleshooting Issues
- Data Dictionary
- Performance
- System Administration
- Transport Management System
- Users and Security
- RFC and ALE

Hardware & Networking

− LAN Switching & Wireless Fundamentals
- Wireless
- Inter-Vlan Routing
- Basic Switch Concepts and Configuration
- STP
- LAN Design
- VLANs
- VTP
− MS Exchange Server 2003
- Public Folders
- Troubleshooting
- Security
- Exchange Clients
- Connectivity
- Core Components
- Installation and Configuration
- Information Storage
- Maintenance and Monitoring
- Back up, Restore, and Recovery
− Networking Essentials
- Networking Related
- Wide Area Networks
- Transmission Media
- Transmission Facilities
- TCP/IP Suite
- Standard Frame Types
- OSI Reference Model
- Network Operating Systems
- Network and Transport Layers
- Modems and Routers
- Media Access
- Local Area Network Topologies
- Ethernet
- Connectivity Devices
- ATM
− PC Hardware
- Optical Drives
- Memory
- Input/Output devices
- Video Card
- Hard Disk (HDD)
- Peripherals
- Computer Cases and Power Supply
- Networking
- Troubleshooting and Repair
- Central Processing Unit
- Motherboard
− TCP/IP
- TCP/IP Overview
- IP Addressing
- Subnetting
- IP Routing
- Routing Protocols
- Multicasting
- ARP and RARP
- ICMP
- UDP
- TCP
- DNS
- Telnet
- FTP, TFTP, and NFS
- SNMP
- SMTP and MIME
- BOOTP and DHCP

− MS Exchange Server 2000
- Core Components
- Configuration of MS Exchange Server
- Site Technology
- Message Transfer Agent
- Windows NT User Account
- Connectors
- MS Outlook Client
- Information Storage
- Monitoring and Optimization
- Troubleshooting
- Public Folders
- Managing Resources
- Planning
- Installation and Configuration
- Performance Monitor
- Message Tracking
- Email Clients
- System Attendant
− MS Exchange Server 2010
- High Availability and Site Resilience
- Messaging
- Client Access
- Unified Messaging
- Exchange Management Shell
- Administration and Management
- Mailbox
- Exchange Management Console
- Planning, Deploying and Designing an Exchange Server 2010 Environment
- Transport
− OS-MVS-Job Control Language
- Job Statement
- Exec Statement
- DD Statement
- Tapes
- DASD
- Procs
- Utilities
- Navigation, Security and Database
− Routing Fundamentals
- OSPF
- Closer Look at Routing Table
- EIGRP
- Link State Routing Protocols
- VLSM and CIDR
- RIP v1 and RIP v2
- Distance Vector
- Dynamic Routing Protocol
- Static Route
- Router
− VMware
- vStorage APIs for Data Protection and VMware Data Protection
- Monitoring and Alerting
- VMware Fault Tolerance (FT)
- High Availability
- Distributed Resource Scheduler (DRS)
- vApps
- Resource Optimization
- Permissions and Rights
- vCenter Guided Consolidation
- vCenter Converter
- Virtual Machines
- vCenter 4.0
- VMware Workstation
- vSphere 4 vStorage Configurations
- vSphere 4 Server Networking Configurations
- vSPhere 4 Server Installation

Healthcare

− First Aid
- Common Emergencies that Require First Aid
- Cardiovascular and Respiratory Emergencies
- Poisoning, Bites and Anaphylaxis
- Trauma and Shock
- Exposure to Cold, Heat and Electricity
- Patient Assessment
- General Information and Safety
- Basic Life Support
− HIPAA - Privacy and Security Standards
- Privacy Ruling
- Security Ruling
- Unique Identifiers
- Transaction and Code Sets
- Sanctions for HIPAA Violations
- Health Care Fraud and Abuse Control Program
− Medical Billing
- Coding
- Legal and Ethical Concepts
- Managed Care and Other Types of Health Insurance
- Charge Entry
- Collections
- Medicare
- Payment Entry
− Medical Office Administration Skills
- Financial Office Management
- Medical Records Management and Filing Procedures
- Interpersonal Communications
- Drug and Laboratory Records
- Medical Office Information Processing
- Professional Responsibilities
- Medical Office Assisting Foundations
− Medical Transcription
- Medical Reports and Formats
- Medical Charting and Correspondence
- Medical Terminology
- Transcription Rules and Guidelines
- Mechanics and Equipment of Medical Transcription
− Pharmaceutical Terminology
- Gastrointestinal Medications
- Cardiovascular Medications
- Respiratory Medications
- Vitamins
- Common Sound-Alike Drug Names
- Generic and Trade Names
- Dosage Forms, Drug Administration, and Drug Order Interpretation
- Controlled Substances and Addictions
- Psychotropic Medications
- Antineoplastic Medications
- Endocrine Medications
- Musculoskeletal Medications
- Pharmacodynamics and Pharmacokinetics

− HIPAA - Health Insurance Coverage
- General and Miscellaneous Provisions
- Individual Market Rules
- Group Market Rules
- Definition of Terminology
- Overview of HIPAA
− Home Health Aide
- Maternal and Infant Care
- Caring for Clients with Cancer
- Caring for Clients with Alzheimer's Disease
- Caring for Terminally Ill Clients
- Body Systems and Common Disorders
- Primary Care Skills
- Infection Control
- Communication Skills and Documentation
- Responsibilities and Legal Rights
− Medical Coding
- ICD-10-CM Coding
- Anatomy and Physiology
- Procedural Coding
- Coding Ethics
- Medical Terminology
- E/M Coding
- General Coding Guidelines
- Legal Aspects
− Medical Terminology
- Laboratory and Diagnostic Examinations
- Treatment and Surgical Procedures
- The Nervous System
- The Respiratory System
- The Hematological System
- The Cardiovascular System
- The Genito-Urinary System
- The Gastrointestinal System
- The Endocrine System
- The Integumentary System
- The Immune System
- The Musculoskeletal System
- Infectious Diseases
- Drugs and Drug Administration
- Anatomical Position, Directional Terms, and Body Movements
− Nursing Skills
- Focus on the Patient
- Activity and Exercise
- Circulation
- Elimination
- Wound Care
- Pain Management
- Nutrition
- Respiration
- Infection Control
− Registered Nursing Skills
- Managerial Skills
- Service Orientation
- Biology and Chemistry
- Judgment and Decision Making
- Customer and Personal Service
- Tasks Connected Directly to Patients
- General Medicine

Hospitality Industry

− Event Planning Skills
- Event Steps
- Ethic Code and Etiquette
- Planning Knowledge
- Organizational Abilities
- Interaction
- Professional Attitude
− Food and Beverage Serving Skills
- Using Technology
- Service Equipment
- Sanitation and Safety Concepts
- Checkout Procedures
- Personal Appearance
- Server Function and Responsibilities
- Serving Drinks
- Serving the Meal
- Quality of Service
− Front Desk Skills
- Computer Knowledge
- Daily Tasks
- Time Management and Organizational Skills
- Telephone and E-mail Etiquette
- Direct Customer Interaction
- Customer Service
- Professional Attitude
− Guide and Tour Operator Skills
- Guide and Tour Operator Skills
- Problem-Solving Ability
- Traveling, Adventure, and Culture
- Tour Operator Customer Interaction
− Room Service Management Skills
- Trays and Carts
- Room Service Orders
- Task Performance
- Place Settings

− Event Planning Skills (AUS/NZ)
- Professional Attitude
- Planning Knowledge
- Organisational Abilities
- Interaction
- Event Steps
- Ethic Code and Etiquette
− Food and Beverage Serving Skills (AUS/NZ)
- Using Technology
- Serving the Meal
- Serving Drinks
- Service Equipment
- Server Function and Responsibilities
- Sanitation and Safety Concepts
- Quality of Service
- Personal Appearance
- Checkout Procedures
− Front Desk Skills (AUS/NZ)
- Time Management and Organisational Skills
- Telephone and E-mail Etiquette
- Professional Attitude
- Direct Customer Interaction
- Daily Tasks
- Customer Service
- Computer Knowledge
− Guide and Tour Operator Skills (AUS/NZ)
- Travelling, Adventure, and Culture
- Tour Operator Customer Interaction
- Problem-Solving Ability
- Guide and Tour Operator Skills (AUS/NZ)
− Room Service Management Skills (AUS/NZ)
- Trays and Carts
- Task Performance
- Room Service Orders
- Place Settings

Human Resources

− Human Resources (US)
- Performance Management
- Staffing and Recruiting
- Payroll
- Employee Relations
- Employee Development
- Compensation and Benefits
- Legal Obligations
- Health, Safety, and Welfare

Language & Communication

− Business Communication
- Business Vocabulary
- Listening Skills
- Business Meetings
- Channels of Communication
- Writing Skills
- Communication in the Workplace
− English Language (AUS/NZ)
- Vocabulary
- Verbs
- Spelling
- Sentences
- Reading Comprehension
- Punctuation
- Pronouns
- Prepositions
- Numbers
- Nouns
- Idiomatic Phrases
- Errors
- Common Mistakes
- Articles
- Adverbs
- Adjectives
− English Language (US)
- Idiomatic Phrases
- Adjectives
- Verbs
- Prepositions
- Vocabulary
- Adverbs
- Errors
- Articles
- Nouns
- Pronouns
- Numbers
- Sentences
- Punctuation
- Reading Comprehension
- Common Mistakes
- Spelling
− English Proofreading (UK)
- Word Order
- Vocabulary
- Spelling
- Punctuation
- Meaning
- Grammar
- Acronyms
- Abbreviations
− English Spelling and Vocabulary (AUS/NZ)
- Vocabulary
- Spelling
- Punctuation